This Privacy Policy describes how Play Fame Casino ("we", "us", "our") collects, uses, discloses and protects your personal information when you use our website at play-fame.us.com and related services. By using our services, you consent to the practices described in this policy.
1. Information We Collect
We collect information you provide directly to us and information collected automatically when you use our services.
- Account Information: Name, email address, date of birth, residential address, phone number, username and password.
- Identity Verification (KYC): Government-issued ID, proof of residence documents, and payment method information as required by anti-money laundering regulations.
- Transaction Data: Deposit amounts, withdrawal requests, game history, bonus claims and account balance records.
- Device & Usage Data: IP address, browser type, device identifiers, pages visited, session duration and referring URLs.
- Communication Records: Records of customer support interactions, emails and live chat conversations.
2. How We Use Your Information
We process your personal data for the following purposes:
- Creating and managing your casino account.
- Processing deposits, withdrawals and gameplay.
- Verifying your identity and age as required by gaming regulations.
- Detecting and preventing fraud, money laundering and prohibited activities.
- Complying with legal obligations and regulatory requirements.
- Sending account-related communications and (where consented) promotional offers.
- Improving our services through analytics and user behaviour research.
- Providing responsible gambling features including self-exclusion and deposit limits.
3. Information Sharing
We do not sell your personal data. We may share information with:
- Service Providers: Payment processors, KYC verification providers, fraud detection services and hosting infrastructure providers who process data on our behalf under strict data processing agreements.
- Regulatory Authorities: Gaming regulatory bodies, financial intelligence units and law enforcement where required by law.
- Affiliated Companies: Within our corporate group for the purpose of providing integrated services.
4. Cookies Policy
We use cookies and similar tracking technologies to enhance your experience. Types of cookies used:
- Essential Cookies: Required for core functionality including login sessions and security. Cannot be disabled.
- Analytics Cookies: Help us understand how users navigate the site to improve performance and usability.
- Marketing Cookies: Used with your consent to personalise advertisements and track the effectiveness of our affiliate partnerships.
You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not affect your ability to use the casino.
5. Your Rights (GDPR)
If you are a resident of the European Economic Area (EEA) or the United Kingdom, you have the following rights under GDPR:
- Right of Access: Request a copy of the personal data we hold about you.
- Right to Rectification: Request correction of inaccurate or incomplete data.
- Right to Erasure: Request deletion of your data, subject to legal and regulatory retention obligations.
- Right to Portability: Receive your data in a structured, machine-readable format.
- Right to Object: Object to processing based on legitimate interests or direct marketing.
- Right to Restrict Processing: Request restriction of processing in certain circumstances.
To exercise any of these rights, contact our Data Protection Officer at [email protected]. We will respond within 30 days.
6. Data Security
We implement industry-standard technical and organizational security measures to protect your personal data:
- 256-bit SSL encryption for all data transmission.
- AES-256 encryption for stored sensitive data.
- Regular security penetration testing by independent third parties.
- Strict access controls with multi-factor authentication for internal systems.
- Regular staff training on data protection and security protocols.
7. Data Retention
We retain personal data for the duration of your account relationship plus five (5) years following account closure, as required by anti-money laundering and gaming regulations. Transaction records may be retained for up to ten (10) years to comply with financial reporting requirements. You may request deletion of data not subject to mandatory retention obligations.
8. Minors
Our services are strictly intended for persons aged 18 and above (or the legal gambling age in your jurisdiction if higher). We do not knowingly collect personal data from individuals under the age of 18. If we become aware that we have inadvertently collected data from a minor, we will immediately delete such data and close the associated account.
9. Contact Us
For privacy-related inquiries, to exercise your rights or to contact our Data Protection Officer:
- Email: [email protected]
- Post: Play Fame Casino, Data Protection, PO Box 12345, Limassol, Cyprus CY-3025
- Live Chat: Available 24/7 via our website
If you believe we have not addressed your concerns adequately, you have the right to lodge a complaint with your local data protection supervisory authority.